Refund policy

Last updated: November 5, 2026

Minimum Order

All orders require a $10 minimum purchase before shipping. Orders under $10 will be cancelled and refunded.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or isn't what you ordered, email us at remissionentertainment@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a refund. If an item is sold out, we'll refund it.

Other Returns

Unopened, unplayed CDs, vinyl and cassettes in their original shrink wrap can be returned within 30 days of delivery for a refund of the item price. Email us first for return instructions. Return shipping is paid by the customer unless the item was damaged, defective or wrong.

We can't accept returns on opened or played music, apparel that has been worn or washed, made to order items, or digital downloads.

Pre-orders

Pre-orders can be cancelled for a full refund any time before they ship. Release dates can change. If a release is cancelled, you'll receive a full refund.

Made to Order Apparel

Some apparel is made to order. These items can't be returned for size or preference, but if one arrives misprinted or damaged, email us with a photo and we'll replace it or refund you.

Lost Packages

If tracking shows your order hasn't moved for an extended time, email us and we'll work with the carrier to resolve it.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show the credit.

Contact

Questions? Email remissionentertainment@gmail.com.